Safe shopping
How Zemba works
Zemba holds the money until the item has arrived, so buyers and sellers can deal with confidence.
If you are buying
Find something you like
Browse local sellers and add items to your cart.
Pay into escrow
Pay with mobile money. Your money is held safely - the seller does not get it yet.
Receive and confirm
When your item arrives, enter your delivery code. Only then is the seller paid.
If you are selling
Open your store
Register as a seller. We check your details so buyers can trust you.
List and ship
Add your products with photos. When an order is paid, ship it and upload proof of dispatch.
Get paid
Once the buyer confirms delivery, your money is sent to your mobile money number.
What if something goes wrong?
If a seller does not ship, you are refunded automatically. If the item is not as described, open a dispute from your order page and our team will review it and decide fairly. Your money stays protected the whole time.