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When you pay, your money is held safely by Zemba - the seller does not receive it yet. The seller ships your order, and only after you confirm that it arrived is the money released to them.

After you pay, you get a 6-digit delivery code on your order page. Give the seller the code only when the item is in your hands. Entering it on the order page releases the payment to the seller.

Sellers have 3 days to ship a paid order. If they do not, the order is refunded to you automatically.

Your money stays protected while the item is on its way. If the delivery window is about to end you will get a reminder, and you can extend your protection by 7 days from the order page.

Open the order from "My orders" and choose "Open a dispute". Tell us what went wrong, then talk to the seller there and agree a solution, such as a refund or sending the item back. If you cannot agree, ask the Zemba team to step in and they will decide.

If a refund is approved, the amount is sent back to your mobile money number and you get a message when it has been sent.

On the sign-in page choose "Forgot your password?" and we will email you a link to choose a new one.

Create a seller account and add your products. They go live straight away. Anything that looks suspicious is hidden until our team has checked it.

After the buyer confirms delivery, your payment (the sale price minus Zemba's service fee) is sent to the mobile money number on your account. You can follow every payout under "Payouts" in your seller dashboard.

Ship the item within 3 days, then mark it as dispatched and upload a photo of your proof of dispatch (for example the bus or courier receipt).

Yes. Open your dashboard and choose Edit next to a listing. Price, stock and pausing take effect straight away. Changing the title, description or photos sends the listing for a quick re-check.

A quick link is a payment page for one item that you can share on WhatsApp, Facebook or Instagram. The buyer still pays through escrow.